Eldonian Housing Association

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  • Home
  • About Us
    • Our History
    • Meet the Board
    • Our Policies
    • Meet The Staff
  • News
  • Our Homes
    • Our Waiting List
    • Property Pool Plus
    • Homeswapper - Mutual Exchange
    • Application Form
    • Tenancy Fraud
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Our Policies

Our policies are passed by the board and reviewed every three years

Policy Name

Business Continuity and Resilience Policy

Communication Policy

Corporate Health & Safety Policy

Customer Involvement & Influence Policy

Customer Service & Compliants Policy

Data & Information Policy

ECBHA Allocation & Lettings Policy

Employee Handbook

Equality, Diversity and Inclusion Policy

ESG Position Statement

Estate Management Policy

Financial Policies & Procedures Manual

Governance Policy Manual

ICT & Digital Policy Manual

Landlord Property Compliance Policy

Probity & Integrity Policy

Procurement & VFM Policy Manual

Rent and Service Charge Collection Policy

Repairs & Asset Management Policy

Risk Management Policy

Tenure & Tenancy Management Policy

Unacceptable & Anti-Social Behaviour Policy

Wellbeing & Safeguarding Policy

 

About Us

  • Our History
  • Meet the Board
  • Our Policies
  • Meet The Staff

Find us

The Tony McGann Centre
Eldonian Village
Burlington Street
Liverpool
L3 6LG

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Office opening times

Monday 8.30am-4:30pm
Tuesday 8.30am-4:30pm
Wednesday 2:00pm-4:30pm
Thursday 8.30am-4:30pm
Friday 8.30am-4:00pm

 

Please note, we are closed between 13:00-14:00 in order to allow staff to take lunch

Useful numbers

Office
0151 207 3406

Emergency Repairs
07779111375

On Site Security
07843 999099

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