Repairs
Repairs and Maintence
Eldonian CBHA recognises that the maintenance of its properties is one of the most important services it provides for its tenants. Therefore, the Association places a high priority in providing an effective and efficient repairs and maintenance service.
The Association's policy can be summarised as follows:
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To ensure that all statutory and contractual obligations are met.
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To provide a responsive and effective service to tenants at the best price possible.
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To maintain the capital assets of the Association by keeping the housing stock in good state of repair.
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Ensure that houses are warm and comfortable, and in good and safe repair.
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Minimise the proportion of expenditure on day to day repairs, and maximise that spent on planned maintenance.
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Achieve high standards of customer care.
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Minimise re-let times and void periods.
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Consult tenants and involve them, wherever practicable, in decisions about the service monitoring.
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make a cohesive contact and tendering strategy to secure the best contactors and value for money.
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Monitor the performance of staff and contractors, taking into account tenant feedback.
Repairs Prioritised as Follows:
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Category 1 |
Emergency ( 24Hours) |
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Category 2 |
Urgent ( 5 Days) |
|
Category 3 |
Routine (21 days) |
|
Category 4 |
Other( No Set Limit) |
Category 1 - Emergency (24 Hours)
Repairs required to avoid an immediate danager to personal safety or health or serious damage to the building. Examples of emergency repairs:
- Gas Leak.
- Electrical faults - No electricity.
- Central Heating - where no other form of heating is available.
Category 2 - Urgent (5 Days)
Repairs required to avoid substantial inconvenience to tenants or deterioration of the building. Examples of urgent repairs:
- Heating - faulty central heating boilers - pilot light out, no hot water, fault on thermostat.
- Plumbing - minor leaks to toilet, bath and sinks, faulty flushes.
- Electrical - faulty sockets, faulty immersion heaters, broken bulb holders.
Category 3 - Day to Day (21 Days)
All other staturoty repairs. Examples of day to day repairs:
- Gas and Electric - any modification or replacement parts to gas and electrical installations.
- Plumbing and Heating - replacing loose broken fixtures and fittings.
Category 4 - Other (No set time)
These are repairs which are part of a cyclical or modernisation programme. Examples of other repairs:
- Annually servicing of central heating boilers etc.
A copy of the Repairs and Maintenance Policy is available in the library section.
