Housing Services

Repairs

Repairs and Maintence

 

Eldonian CBHA recognises that the maintenance of its properties is one of the most important services it provides for its tenants.  Therefore, the Association places a high priority in providing an effective and efficient repairs and maintenance service.

 

The Association's policy can be summarised as follows:

 

• To ensure that all statutory and contractual obligations are met.
• To provide a responsive and effective service to tenants at the best price possible.
• To maintain the capital assets of the Association by keeping the housing stock in good state of repair.
• Ensure that houses are warm and comfortable, and in good and safe repair.
• Minimise the proportion of expenditure on day to day repairs, and maximise that spent on planned maintenance.
• Achieve high standards of customer care.
• Minimise re-let times and void periods.
• Consult tenants and involve them, wherever practicable, in decisions about the service monitoring.
• make a cohesive contact and tendering strategy to secure the best contactors and value for money.
• Monitor the performance of staff and contractors, taking into account tenant feedback.

 

Repairs Prioritised as Follows:

 

Category  1	Emergency ( 24Hours)
Category  2	Urgent ( 5 Days)
Category  3	Routine (21 days)
Category  4	Other( No Set Limit)

 

Category 1 - Emergency (24 Hours)

Repairs required to avoid an immediate danager to personal safety or health or serious damage to the building.  Examples of emergency repairs:

• Gas Leak.
• Electrical faults - No electricity.
• Central Heating - where no other form of heating is available.

Category 2 - Urgent (5 Days)

Repairs required to avoid substantial inconvenience to tenants or deterioration of the building.  Examples of urgent repairs:

• Heating - faulty central heating boilers - pilot light out, no hot water, fault on thermostat.
• Plumbing - minor leaks to toilet, bath and sinks, faulty flushes.
• Electrical - faulty sockets, faulty immersion heaters, broken bulb holders.

Category 3 - Day to Day (21 Days)

All other staturoty repairs.  Examples of day to day repairs:

• Gas and Electric - any modification or replacement parts to gas and electrical installations.
• Plumbing and Heating - replacing loose broken fixtures and fittings.

 Category 4 - Other (No set time)

These are repairs which are part of a cyclical or modernisation programme.  Examples of other repairs:

• Annually servicing of central heating boilers etc.

 A copy of the Repairs and Maintenance Policy is available in the library section.