Library

Category: Association Policies

Tenant's Handbook
Eldonian Tenant's Handbook

Rent Arrears Policy and Procedures
How the association deals with rent arrears

Nuisance and Harrassment Policy
Nuisance and harrassment procedures

Applications Procedural Guide
How the association deals with applications for housing

Health and Safety Policy
The association's health and safety procedures

Void Policies and Procedures
How the association deals with properties that become vacant

Openess and Code of Conduct Policy
How the association attempts to make its operations open and transparent

Complaints and Appeals
Complaints and appeal procedures

Tenant consultation and participation
How the association involves its tenants

Allocation Policy
How the association allocates its property

Customer Care
What service users can expect form the ECBHA

Rent Setting
How the association determines levels of rents

Whistleblowing Policy
The associations whistleblowing procedure

Appointment of Board Members
Appointment of Board Members

Repairs and Maintenance
Repairs and maintenance procedures