Association Policies
- Applications Procedural Guide
How the association deals with applications for housing - Rent Arrears Policy and Procedures
How the association deals with rent arrears - Allocation Policy
How the association allocates its property - Health and Safety Policy
The association's health and safety procedures - Openess and Code of Conduct Policy
How the association attempts to make its operations open and transparent - Whistleblowing Policy
The associations whistleblowing procedure - Void Policies and Procedures
How the association deals with properties that become vacant - Nuisance and Harrassment Policy
Nuisance and harrassment procedures - Repairs and Maintenance
Repairs and maintenance procedures - Tenant consultation and participation
How the association involves its tenants - Rent Setting
How the association determines levels of rents - Complaints and Appeals
Complaints and appeal procedures - Equal Opportunities Policy
Equal Opportunities - Customer Care
What service users can expect form the ECBHA - Appointment of Board Members
Appointment of Board Members - Tenant's Handbook
Eldonian Tenant's Handbook
